Introduction

At ICT-Store, we are dedicated to providing the latest technology products in Egypt, including laptops, desktops, smartphones, cameras, surveillance systems, printers, and a wide range of tech accessories. In addition to our hardware solutions, we also offer professional IT services such as network setup and maintenance. Customer satisfaction is our highest priority, which is why we provide a return policy designed to protect customer rights.

Return Conditions
We offer a flexible return policy based on the following criteria:

Technology Products: Customers may return or exchange products within 14 days of purchase, provided that the item is unused, in its original condition, and includes all accessories and original packaging.

Defective Items: If the product has a manufacturing defect or a major technical issue, the customer is entitled to a replacement or a full refund after inspection by our technical team.

Accessories: Tech accessories such as headphones, cables, or similar items can be returned within 7 days, only if unopened and in their original sealed packaging.

Non-Returnable Items: Certain items, such as products damaged due to misuse or items customized upon request, cannot be returned or refunded.
To request a refund:

Contact us via email at info@ict-store.com or phone at +201021495953 with your purchase details.
Provide information about the issue you are facing.
Your request will be reviewed by our team, and if approved, the refund process will be initiated.

Timeframe for Refunds
After the refund request is approved, the process of returning funds to your account may take up to 48 hours, depending on the payment method used.

Technical Support and Customer Service
We are always here to support you. If you have any questions or inquiries about our policy, or if you need technical support, please contact us at:

Email: info@ict-store.com
Phone: +201021495953